Journey To Success: Hear From A Tyresoft Customer

Established independent tyre trader, Maidenhead Tyres & Autocare, discovered Tyresoft in 2011 whilst searching for a secure, cloud-based management system to replace bulky hardware and expensive, burdensome servers. Owner, Rob Hendry, explains below how Tyresoft’s user-friendly interface, powerful B2B integrations and impeccable support have boosted his business’s efficiencies and success.

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Easy onboarding process

How did you hear about Tyresoft?

“Tyresoft was recommended to me by a fellow trader. We were looking for new management software as maintaining our servers had become costly and time-intensive. Switching over to Tyresoft was seamless from the off. I had some issues with data quality but the team handled it quickly and professionally. When I had questions, the answers were always ‘yes, we can do it’. After 37 years in the tyre industry, working with Tyresoft was a breath of fresh air.”

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Slick interface for retail businesses

Why is Tyresoft a good fit for your business?

“It’s clear Tyresoft isn’t just an accounts package with a few bolt-ons but is designed and built for retail operations. Our front of house team benefited hugely from a sales screen they could raise quick quotes and orders on and capture customer details. As our proficiency with the system has grown, we’ve been able to streamline our daily operations and our gross profit margin has seen a dramatic increase.”

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Dynamic B2B tool

What feature of Tyresoft do you rely on most heavily?

“For a smaller, independent trader, time is valuable. Not only can our accounts team forge ahead with their own access to the system and helpdesk, but the B2B area has reduced my time spent purchasing tyres from 22 hours per week to two. Our orders from one wholesaler and three manufacturers are entirely automated, so I don’t even have to look at it. In one movement, we can go straight from quoting a customer with live product and price details, through the sale, creating the purchase invoice and recording the customer’s information.”

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Simple ecommerce solution

You also use Tyresoft’s ecommerce plugin, has that been a success?

“Since adding the plugin to our website homepage, we’ve seen a 600% increase in weekly online sales. The connected workshop diary allows staff to see the status of customer bookings instantly; we’d be lost without it.”

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Responsive to customers

How have you found working with Tyresoft for seven years?

“Their continuous software updates in response to our feedback are brilliant. The new dashboard, for example, is fantastic. I check the sales metrics to measure our performance against targets on a daily basis, so I can see gross profit is up again this year! The mobile app has revolutionised our business. I would highly recommend Tyresoft to any automotive business.”

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